Job Description

Job Description

Job Description

TITLE: Part-Time Administrative Assistant

DEPARTMENT: Frank J. Nicchi School of Continuing Education

STATUS: Non-Exempt, Monday through Friday, 10 a.m. to 3 p.m. and one weekend per month typically

Hourly rate: $16.00 hour

Flexible work arrangement eligible; remote work eligible

HOURS AND LOCATION:

• Up to 25-29 hours per week.

• Schedule may vary weekly to accommodate department needs. Occasional weekend and evening hours are required, approximately once per month.

• This position offers a hybrid work arrangement that balances remote work and in-office collaboration. Candidates are expected to be at the Levittown Campus a minimum of three days per week, with specific in-office requirements on weekends to support our continuing education programs.

FUNCTION:

Provide administrative support to the Associate Director of Continuing Education for all aspects of continuing education programs, including registration, program setup, technical support, and customer service. This role requires strong organizational skills, attention to detail, and excellent communication abilities.

ORGANIZATIONAL RELATIONSHIPS: Reports to the Associate Director of Continuing Education.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Program Administration:

o Serve as the primary point of contact / registrar for sponsored weekday and weekend seminars.

o Process registrations and payments for continuing education programs across various delivery formats (classroom, webinar, online).

o Set up and manage program platforms, including course data entry, links, and lecture notes.

o Assist with roster processing and adherence to board notification requirements.

o Coordinate with instructors and LMS personnel to ensure a smooth delivery of programs.

o Assist with processing of CE licensing applications.

o Assist in all aspects of CE account management.

• Customer Service:

o Provide exceptional customer service to healthcare professionals and staff.

o Respond to inquiries via phone and email.

o Assist healthcare professionals in selecting appropriate continuing education programs to meet licensure requirements.

o Manage program files and records.

• Technical Support:

o Host and moderate sponsored webinar programs.

o Provide technical support to participants and instructors.

o Train staff and work-study students on relevant software, systems, and operations.

• Marketing and Outreach:

o Assist in developing and distributing marketing materials.

o Interact with state licensing boards, certifying organizations, and co-sponsor organizations.

• Other tasks assigned by the Associate Director of Continuing Education and / or Dean of Continuing Education.

METHODS OF ACCOUNTABILITY:

• Performance evaluations by the Associate Director of Continuing Education.

MENTAL AND PHYSICAL REQUIREMENTS:

• Interpersonal Skills:

o Excellent written and verbal communication skills.

o Strong customer service skills with a professional demeanor.

o Ability to interact effectively with a diverse range of individuals, including college departments, staff, attendees, faculty, licensing boards, and co-sponsor organizations.

• Organizational and Problem-Solving Skills:

o Ability to take initiative, make decisions, and work independently in a fast-paced environment.

o Strong attention to detail and accuracy.

o Excellent organizational skills to prioritize tasks and meet deadlines.

o Ability to ask clarifying questions and seek input when needed.

• Technical Skills:

o Proficiency in relevant software applications, including Microsoft Office Suite and specialized platforms for online learning and webinar hosting.

• Physical Requirements:

o Ability to sit for extended periods and use computer equipment.

o Ability to lift and carry light objects, such as boxes of materials.

QUALIFICATIONS:

• High school degree or equivalent experience.

• Strong organizational and time management skills.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office Suite and relevant software.

• Experience with online learning platforms and webinar software.

• Ability to work independently and as part of a team.

• Detail-oriented and able to multitask.

Preferred Qualifications:

• Experience in healthcare or education is preferred.

• Data management and information technology knowledge preferred.

• Background of one to three years in office management and customer service preferred.

Northeast College of Health Sciences is committed to creating a culture of diversity, equity, inclusion, and belonging with our college campus community. In support of our institutional values, we acknowledge each person’s unique experience, perspective, and ability as contributions that both enrich our community and enhance the professions and people we serve. As such, the College is dedicated to providing equitable opportunities to all future and current employees, including those belonging to groups that have been historically underrepresented in higher education.

If you are interested in applying for this position; please submit a cover letter of interest, resume and contact information for three professional references to: the Office of Human Resources, 2360 State Route 89, Seneca Falls, NY 13148, or e-mail your response to: humanresources@northeastcollege.edu

* Employment is subject to the favorable result of a background investigation and where applicable, confirmation of appropriate degrees and credentialing.

Northeast College of Health Sciences is an Equal Opportunity employer and does not discriminate against students or employees on the basis of age, race, color, creed, gender, sexual orientation, or handicapping conditions (or any other protected status) in its educational programs, financial aid, activities, admissions and employment practices.

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