Job Description

Thomas Associates, an association management company, is seeking an Administrative Assistant / Client Services Administrator to support several of its trade association clients. This role provides administrative support to each Client Team, requiring the ability to handle multiple clients, projects, and deadlines at once, while supporting multiple managers. An ideal candidate must possess strong oral and written communication skills, a high level of professionalism, pay strict attention to detail, be highly organized with the ability to multi-task, have a clear focus on client service, and be proficient in MS Office 365 (including Outlook, SharePoint, Teams, Excel, Word, and PowerPoint).

Responsibilities include, but are not limited to, all administrative duties to support Thomas Associates’ trade association clients with:

• Member Communications and Support – managing multiple email accounts and calendars.
• Setting up Polls, Scheduling MS Teams Meetings/Webinars, Distributing Agendas
• Managing Member Databases (MS Dynamics)
• Conferences and Meetings - with direction from the Account Executive/Engineers, the Client Services Administrator is responsible for all meeting logistics, including, but not limited to, planning, hotel negotiations and contracts, registration, and budget reconciliation (Cvent registration site development, onsite as needed). 
• Support client projects such as newsletters, marketing programs, online surveys, website updates, etc.
• Other duties as needed by the client team.

The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, prioritize daily tasks, and meet tight deadlines. Three years’ experience administrative support required. Some travel is required. Candidates must reside in NE Ohio, position is currently hybrid with two days a week minimum in the office.

Thomas Associates, located downtown Cleveland, offers full benefits (medical, dental, vision), 401k, bonus potential, long term care, life insurance, short and long term disability, paid time off (plus the week off between Christmas and New Year’s), Costco/Sam’s Club membership, and free downtown parking.

To be considered, please email resume and salary requirements to rthompson@thomasamc.com.

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