Job Description

divh2Call Center Representative - Roadside Assistance/h2pAs a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, youll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service./ppStarting Pay: $18.85/hour, with a scheduled pay increase after 6 months/ppWeekend Shift Differential: earn an additional 10% = $20.74 per hour/ppBilingual Fluency: receive an additional $1.00/hour for English/Spanish fluency (assessment provided)/ppTenure-Based Growth: scheduled pay increases up to $2.25 between 618 months, based on tenure and maintaining good standing/ppMonthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure/ppAdvancement Opportunities/ppWhat You Will Do:/pulliField incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues./liliUnderstand the nature of the members distress, ensuring their immediate safety, and document the details promptly and accurately./liliMaintain a compassionate and composed demeanor, especially during high-intensity calls./liliRelay critical information to the internal and external teams to expedite the dispatching process./liliWork collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service./liliSucceed in a structured environment where performance goals are set and measured, driving member satisfaction./li/ulpWork-From-Home Requirements:/pulliDedicated, quiet workspace without interruptions./liliYou must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity./liliDemonstrated ability to uphold productivity and confidentiality in a remote setting./liliRegular attendance in virtual team meetings and training sessions./liliAvailability during standard business hours and flexibility for possible shift adjustments./li/ulpWhat You Will Need:/pulliPrior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus./liliAbility to provide excellent customer service and thrive in a high-volume call environment./liliExcellent communication skills, both verbal and written./liliEmpathy and a strong desire to help those in distress./liliAdvanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens./liliComprehensive understanding of maps, GPS systems, and traffic safety rules./liliProficiency in Microsoft Teams and Outlook./liliHigh School diploma, GED or equivalent./li/ulpRemarkable benefits: Health coverage for medical, dental, vision 401(K) saving plan with company match AND Pension Tuition assistance PTO for community volunteer programs Wellness program Employee discounts (membership, insurance, travel, entertainment, services and more!)/ppAuto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value./ppAAA is an Equal Opportunity Employer/p/div

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