Job Description

Job Description

Job Description

Carrier Operations Representative

Reports To: Director of Training

Location: Carol Stream, IL

Environment: Onsite

Status: Non-exempt; Salaried

Work Schedule:

This position is full-time and onsite Monday through Friday from 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As a Carrier Operations Representative, you will play a crucial role working within Redwood Multimodal (one of our business units) and our Digital Freight Brokerage by identifying, sourcing and developing strong business relationships with service providers to achieve maximum profitability and customer satisfaction.

How You Make a Difference Everyday:

• Build and maintain new and current strategic carrier profiles through research and networking and aligning Redwood truckload sales opportunities
• Actively engage carrier partners primarily by phone, targeting 80+ dials per day
• Confidently introduce the Redwood Digital Freight Brokerage (DFB) product to carrier prospects, profiling 20 new carriers per day
• Engage in continuous follow up to carriers, understanding what network offers work, which lanes are an ideal fit, and reinforcing the value proposition to the carrier partners
• Build understanding of macro-market conditions and how it has an impact on truckload rates and capacity
• Resolve carrier relations and accounting issues
• Provide and negotiate freight rates to motor carriers (and internal sales team as needed), ensuring maximum profitability on a daily, weekly, monthly, quarterly basis
• Coordinate available customer freight with available motor carrier equipment
• Consistently provide service and support to motor carriers in an effort to build the business relationship
• Maintain a file of all open truck shipments and of records of trailers in assigned areas
• Communicate with motor carriers to schedule trucks and resolve issues
• Verify all freight charges, confirm receipt of Bill of Lading, and resolve all payables discrepancies prior to final payment to motor carrier
• Monitor Bill of Lading discrepancies to ensure proper return of commodity is arranged, as necessary
• Actively seek out Redwood contract lanes, and create a dedicated capacity solution
• Research, contact, and develop new carrier relationships to leverage a portfolio of carrier networks to introduce new capacity to customer sales opportunities

You’ve Got This?

• Previous experience and proven success in carrier sales within a 3PL
• Excellent communication, networking, negotiation and problem-solving skills
• Results-driven
• Thrives in a fast-paced environment
• Flexible; ability to change focus quickly to meet the demands of market conditions and/or company needs
• Logistical planning, routing, or dispatch experience a plus

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.

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