Job Description

Job Description

Job Description

Based in Lebanon, PA, Audrey's LLC is a leader in the home and decorative accessories business and has been serving customers for over 40 years. Audrey's is part of Grace Management Group, a privately held group of gift, fragrance and accessories companies based in Spartanburg, SC.

We hire fun, friendly people and are currently looking to fill a Customer Service Representative position in our Customer Service department.

Job Summary: Provide excellent customer service to our customers through all forms of communication

Job Skills Required:

· Ability to remain calm and rational under pressure and time demands, in a fast-paced environment with frequently changing dynamics.

· High School Diploma/GED

· Ability to maintain an exceptional phone presence even in difficult or complex situations; able to respond, follow-up and record calls appropriately

· Ability to work Monday- Friday schedule, 40 hours per week, occasional overtime as needed

· Excellent customer service & communication skills, both written and verbal

· Proficient data entry, attention to detail and accuracy

· Self-motivated and highly organized

· Excellent time management skills

· Ability to multi-task

· Have experience as a successful team player

· Proficient computer skills in Microsoft Office applications a plus

· Ability to learn and use company specific software

Job Duties:

· Providing a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism with internal and external customers.

· Educating and engaging customers through inbound calls from customers.

· Answering calls from customers and sales reps.

· Interfacing with other departments and support channels on customer's behalf when necessary.

· All other duties assigned.

This is a great opportunity for the right individual. Visit to learn more about our company.

Company Description

Grace Management Group is a group of privately-held gift, fragrance and home decorative companies based in Spartanburg, South Carolina who have been leaders in the fragrance industry for almost 50 years! Our brands include Votivo, Greenleaf, Bridgewater Candle Company, The WillowBrook Company, NOTES, Audrey's and Aroma Creations. Our Audrey's division is based in Lebanon, Pennsylvania.

Since 1975, we have refined our expertise in fragrance, color, product formulation, home decor and packaging trends to transform into one of the largest home fragrance and decor companies in the United States. Still family-owned and operated, the Grace Management brands have blossomed into international players, with our products currently being sold in over 90 countries.

You will find our products in all types of retailers, from pharmacies, college bookstores and hospital gift shops to high end boutiques, spas and hotels.

Company Description

Grace Management Group is a group of privately-held gift, fragrance and home decorative companies based in Spartanburg, South Carolina who have been leaders in the fragrance industry for almost 50 years! Our brands include Votivo, Greenleaf, Bridgewater Candle Company, The WillowBrook Company, NOTES, Audrey's and Aroma Creations. Our Audrey's division is based in Lebanon, Pennsylvania.\r\n\r\nSince 1975, we have refined our expertise in fragrance, color, product formulation, home decor and packaging trends to transform into one of the largest home fragrance and decor companies in the United States. Still family-owned and operated, the Grace Management brands have blossomed into international players, with our products currently being sold in over 90 countries.\r\n\r\nYou will find our products in all types of retailers, from pharmacies, college bookstores and hospital gift shops to high end boutiques, spas and hotels.

Job Tags

Monday to Friday,

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