Customer Support Specialist Job at Truework, Remote

dWRHdzhlWUpXb0pxVGNZTHlKUUhEYXRrbEE9PQ==
  • Truework
  • Remote

Job Description

Truework is on a mission to create trust in every financial transaction. Our core product, Truework Income, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and the like. We are disrupting a $5B+ industry, previously controlled by legacy credit agencies, with a better product and intense customer focus. We handle hundreds of thousands of income and employment verifications every month, and continue to grow our market share in the mortgage lending and tenant screening markets.

As a Customer Support Specialist at Truework, you will play a key role in helping us deliver our product to our customers daily. Our operations team sits between our customers and back-end platform, playing a critical role in delivering a best-in-class experience to the hundreds of thousands of unique users our product and web application serves each month.

We are looking for a motivated and independent thinker with strong experience in high-volume call centers. We value tenacious curiosity and the ambition to deliver diamond-level service without exception. 

Responsibilities

  • Independently resolve high volumes of inbound tickets via phone, email, and chat, aiming to solve 50-60 daily tickets while meeting SLAs.
  • Troubleshoot complex technical issues, providing clear solutions to customers.
  • Engage in proactive customer outreach initiatives to minimize recurring issues.
  • Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards.
  • Communicate effectively with internal teams and customers, ensuring all necessary information is gathered to support Truework platform users.
  • Escalate ambiguous issues to the appropriate teams for resolution.
  • Continuously improve the income and employment verification process by understanding its nuances and identifying potential bottlenecks.

The work schedule for this role is Monday through Friday, 8:00 AM to 5:00 PM Pacific Standard Time. 

Our Customer Support Specialists work 100% remotely from home, and a reliable high-speed internet connection is required. 

You may be a fit for this role if you

  • Have a minimum 2 years of experience providing technical support in a high-volume call center or similar environment
  • Are dedicated to delivering a world-class customer experience
  • Hold yourself to the highest standards when it comes to organization and efficiency
  • Thrive in a fast-paced, collaborative environment
  • Are resilient and known for remaining calm in high-pressure situations
  • Have excellent verbal and written communication
  • Are highly disciplined and can juggle multiple moving pieces and details at once
  • Have a proven track record of excellence
  • Are adaptable and motivated with a strong work ethic
  • Prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions.

Would be nice to have

  • A Bachelor’s degree in a related field
  • Enjoy following a process and are motivated to point out areas for continuous improvement

Compensation, Benefits & Perks

Our cash compensation for this role is targeted at $16 - $21 per hour. Final offer amounts are determined by multiple factors including candidate expertise.

|

  • Employer-sponsored insurance options for Medical, Dental and Vision
  • Life insurance, STD, LTD
  • Paid parental leave
  • 401(k) through Guideline |
  • Equity options
  • TruePerks
  • Commuter, FSA, HSA, and dependent FSA accounts all available |

Bring Your TRUE Self to Work.

One of our 4 values at Truework is Valuing Diverse Perspectives, and we are on a mission to create a company that is the right fit for every person inside of it. Diversity and Inclusion are the hard-and-fast principles guiding how we build our teams, cultivate leaders, and create a company where our employees are comfortable bringing their authentic, true selves to work.

If you have any questions before applying, please do not hesitate to contact tstanic@truework.com .

Truework is proud to be an Affirmative Action, Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Truework considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Truework is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Job Tags

Remote job, Hourly pay, Local area, Monday to Friday,

Similar Jobs

Rail Events Productions, Inc.

Stage Manager Job at Rail Events Productions, Inc.

 ...staff and passengers Perform other duties as assigned Education, Skill & Work Experience Requirements Prior experience with theatre in non-traditional spaces Ability to run a Qlab sound file efficiently during rehearsal Able to excel in a fast-paced... 

Seminole Gaming

HOTEL HOUSEKEEPING - ROOM ATTENDANT (FULL-TIME) Job at Seminole Gaming

 ...inclusive, as well as exceptions to these rules may apply for certain departments. JOB DESCRIPTION Responsibilities: Room Attendant Responsibilities The Room Attendant is responsible for cleaning rooms in our property's hotel tower(s). This position... 

Molina Healthcare

Care Connections Rep - Remote, must be Bilingual (Chinese, Vietnamese, Korean or Spanish) Job at Molina Healthcare

 ...and manage time effectively. Problem solving skills. Attention to detail. Bilingual (English/Spanish, Chinese, Korean or Vietnamese) Preferred Education ~ Associates degree or equivalent combination of education and experience Preferred Experience... 

Fish Window Cleaning

Window Cleaners Temecula - General Labor - $12 -$15 per hour Job at Fish Window Cleaning

 ...Fish Window Cleaning is looking for full time window cleaners for our operation in the Temecula...  ...to no supervision, generally between the hours of 7 -3. We are looking for candidates...  ...you have the ability to earn between $12-$15 per hour. Additional requirements:... 

Four Seasons Hotels Limited

Security Officer Job at Four Seasons Hotels Limited

 ...landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect...  ...exhilarating whirlwind. Four Seasons Hotel New York is seeking a Security Officer with a passion for excellence and great enthusiasm in...