Job Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth  - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion  - Find a career in a place where everyone belongs.
• Benefits  - We care about your well-being.

Agency Description

The Office of Children and Family Support Services is responsible for directing the operations of the City of Philadelphia’s Out of School Time Programs, Youth Workforce Program (Career Connected Learning) and the Education Support Center, a division of the Department of Human Services. The Office of Children and Family Support Services aligns policy, resources, programs and services for children and families, prioritizing: safe children, strong families, and supported schools. 

The Division of Performance Management and Technology supports the core missions of Office of Children and Families Support Services and DHS in the following ways:

• Evaluating service quality and consistency, identifying needed improvements, and tracking these improvements over time.
• Building a world class data and information technology infrastructure.
• Developing and maintaining integrated information systems and data analytics so that practitioners can easily access and utilize quality and accurate data in their day-to-day decisions.
• Strengthening how OCF utilizes data to make informed decisions about the children and families we serve; and
• Conducting short- and long-term research to evaluate the effectiveness of programs and system-wide initiatives in order to continually inform policy and practice.

Job Description

Position Summary:

This posting is with the Philadelphia Office of Children and Families (OCF) Division of Performance Management and Technology (PMT). OCF supports Philadelphia’s most vulnerable children and families and prioritizes safe children, strong families, and supported schools. OCF administers a number of City-supported programs, including Adult Education, Out-of-School Time, Career Connected Learning, Community Schools, and PHLpreK. OCF also oversees the Department of Human Services (DHS), which provides child welfare services, delinquent services, and child welfare prevention programs to promote safety, permanency, and well-being for children and youth at risk of abuse, neglect and delinquency.

The Division of Performance Management and Technology supports the core missions of OCF and DHS in the following ways:

• Evaluating service quality and consistency, identifying needed improvements, and tracking these improvements over time;
• Building a world class data and information technology infrastructure;
• Developing and maintaining integrated information systems and data analytics so that practitioners can easily access and utilize quality and accurate data in their day-to-day decisions;
• Strengthening how the child welfare system utilizes data to make informed decisions about the children and families we serve; and
• Conducting short- and long-term research to evaluate the effectiveness of programs and system-wide initiatives in order to continually inform child welfare policy and practice.

The focus areas of responsibility of the Data and Evaluation Manager are to: 1) lead the strategy and design for data collection and program implementation, including rigorous mixed methods program and agency evaluations (integrating qualitative and quantitative data); 2) design program data collection tools, including for monitoring and evaluation that measure program compliance and quality; 3) monitor programs’ quality and compliance; 4) oversee reporting of administrative, compliance, and quality data; 4) design, stakeholder surveys; 5) develop and communicate recommendations to OCF leadership and other stakeholders regarding improving program quality and compliance; 6) lead a team of Data and Evaluation Associates.

Duties and Responsibilities:

1. Lead the design and implementation of research and evaluation projects that advance program and system performance improvements. This includes managing and/or conducting site visits and using compliance and quality tools to monitor provider progress and alignment to program scope.
2. Partner with OCF and MOE leadership to strategize and support with program implementation, including development or refinement of logic models, data tools, and data systems.
3. Work with OCF and MOE staff to develop accountability strategies, including integrating data into continuous quality improvement plans and providers’ plans of improvement when necessary.
4. Oversee data from key system sources to produce short and long-term outcome analyses. Key data sources include but are not limited to program narratives, program observations, surveys, and administrative data on enrollment, attendance, invoicing, and activities.
5. Generate graphs, tables, and other data visuals.
6. Lead the design and analysis of survey questions. Administer surveys to various population groups receiving OCF and MOE services.
7. Lead development of qualitative data collection tools and processes for OCF/MOE programs, such as observation protocols, surveys, interviews, and focus groups.
8. Organize and lead convenings of OCF/MOE and service provider leadership to gather feedback on evaluation initiatives.
9. Work collaboratively with PMT team members to ensure quality implementation of performance management activities and processes.
10. Write and present project reports, briefs, and/or presentations for system leaders and stakeholders using clear, concise language.
11. Perform related research, evaluation, and supervision duties as assigned.
12. Lead and supervise Data and Evaluation Associates.

Qualifications

Experience and Skills Required:

Qualitative:

• Ability to lead evaluation and monitoring tool development, including conducting literature reviews for existing tools and using stakeholder input to update existing tools
• Prior experience conducting interviews, focus groups, and observations
• Prior experience analyzing qualitative data, including coding interviews, focus groups, and observations and conducting document reviews

Quantitative:

• Prior experience using statistical and survey software such as R, STATA, or Python, and Qualtrics. Cognito, or Other data collection instrument platforms.
• Knowledge of basic statistics including descriptive, exploratory, and inferential statistics.
• Knowledge of research principles and the data lifecycle
• Basic knowledge of relational databases, experience using SQL based BI layers preferred
• Prior experience creating basic data visualizations such as charts and tables.
• Prior experience leading survey design, programming, and administration

General:

• Strong project management abilities, including at least 2 years of project management experience
• Experience supervising staff
• Demonstrated ability to monitor and evaluate programs

• Proven strong research, analysis, and writing skills
• Clear and concise communication of ideas, program scopes, and findings – orally and in writing

• Ability to problem solve and identify several courses of action to make informed decisions about project development and implementation
• Ability to maintain strong working relationships with coworkers, leadership, and service providers
• Ability to work on multiple projects at once while still meeting project deadlines
• Ability to quickly pivot to emergent tasks and project needs

Education and Experience:

• Master’s Degree in Social Policy, Government Administration, and/or other relevant Social Science preferred
• At least 5 years of data analytics, research and evaluation design, and/or other related experience
• At least 2 years of project management experience

Essential Functions (E):

Ability to physically perform the duties and to work in the environmental conditions required such as maneuvering in office space – reaching file cabinets, fax and copier machines when necessary. Must be able to sit for up to 2 hours while looking at and using a computer. Must possess the ability to use a keyboard and mouse for typing or performing data entry functions. Must be able to travel locally and attend conferences out of the City if necessary.

Additional Information

TO APPLY:   Interested candidates must submit a cover letter and resume.

Salary Range: $87,000 - $97,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation : City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website:

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