Job Description

Job Description

eCommerce Associate

Raleigh, NC

Hi, we’re Johnnie-O. It’s great to meet you!

We were born in LA and happily live at the intersection of Northeast tradition, Midwest Grit and a SoCal, laid back lifestyle. Since our start in 2005, our founder, John O’Donnell saw the unique opportunity to reinterpret classic pieces by adding a fresh look and “why not” twist that has been a hallmark of Johnnie-O. We call this “Top Spin” and by adding just the right touch to styling, materials and craftsmanship we’ve been able to elevate classic menswear. What started with a fresh take on the quintessential polo has evolved into an enduring lifestyle brand for men, women and boys that includes woven shirts, pants, shorts, sport coats, outerwear, swimwear, footwear, accessories and more. You can see our iconic, surfer dude logo working hard and playing hard from the office to the beach, golf course to cook out and hangin’ out at all moments in between.

Come join us!

We are looking for a curious, bright, passionate, and energetic eCommerce Associate to join our team and play a pivotal role in the continuing growth and success of Johnnie-O. Reporting to the VP, eCommerce, this role will help assist in all things site eCommerce and beyond.

What You’ll Do

• Maintain and optimize product data feeds for various ecommerce channels (Google Shopping, Amazon, etc.).
• Ensure product listings are accurate, up-to-date, and meet platform requirements
• Identify and resolve feed errors and discrepancies to improve product visibility
• Analyze site performance and user behavior to identify opportunities for improving conversion rates
• Assist in setting up A/B tests and analyzing results to drive data-backed optimizations
• Monitor potential revenue loss by tracking key conversion funnel metrics and identifying drop-off points
• Analyze site speed and performance issues that may impact user experience and revenue
• Identify and report website bugs, working with developers to resolve issues
• Participate in user testing and quality assurance (QA) to ensure a seamless customer experience
• Support the implementation of new website features and enhancements
• Set up and track content interaction analytics using tools like heat mapping
• Optimize metadata (titles, descriptions, structured data) to improve SEO and discoverability
• Monitor site search behavior and provide recommendations for improving search relevance
• Work with team and data analysis to build automated reporting & processes
• Take lead on Returns systems (Loop) to optimize customer returns and the returns experience. Own monthly returns analysis meeting and present to management team
• Work closely with Amazon partners to manage the johnnie-O Amazon Brand store and help monitor account health and inventory levels (FBA).
• Partner on new operations initiatives, including monogramming, hemming, or other special projects
• Collaborate with lead Merchandiser to ensure all products online displaying accurate inventory
• Work with Operations and Warehouse teams to communicate upcoming promotions and eCommerce order forecasts
• Actively supervise daily data flow between front end, order management, and internal systems; working with appropriate partners to resolve any discrepancies and issues
• Work with IT Security team as liaison between eComm and IT
• Help with Teamwork system management
• Work with development team and consultant to help with Shopify flows

What You Bring

• 1-4 years of experience in eCommerce, Data Analytics, or a related field (or equivalent experience), preferably in the branded apparel space
• Strong understanding of ERP systems, Full Circle & Teamwork knowledge a plus
• Proficiency in Shopify or similar system, headless CMS experience, a plus
• Familiarity with Google Analytics, Google Tag Manager, and A/B testing tools
• Strong analytical and problem-solving skills with attention to detail.
• Basic knowledge of SEO principles and metadata best practices.
• Exceptional Microsoft Excel skills
• Ability to work collaboratively across teams and communicate insights effectively
• Ability to prioritize, multi-task and effectively meet deadlines
• Strong written and verbal presentation skills

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