Title: EDI Consultant
Location: Bolingbrook, IL
Duration: Contract
Key Responsibilities of an EDI Consultant
candidate with hands-on EDI experience, which is essential for this position. Ideally, the individual will have a background in retail or manufacturing industries, with a solid understanding of EDI mapping and strong documentation skills.
The role may involve:
Reviewing and evaluating existing EDI processes to identify areas for improvement.
Exploring and supporting new EDI requirements as they arise.
Scope/Purpose:
Real-time monitoring, tracking, and resolution of all EDI errors in OpenText, with root-cause documentation and trend analysis.
Owns ticket queue in ServiceNow, performs root-cause analysis (RCA), updates and closes tickets. This support role will require email communication to both internal & external stakeholders around EDI related issues, primarily through ServiceNow platform. EDI
Performance Measures/Expectations:
Create issue resolution documentation (incident description, root cause, steps to resolve)
For new processes, If no documentation exists create initial draft and schedule review (build knowledgebase)
Complete all training and knowledge transfer within timelines with positive feedback
All ticket communication completed within 48-hour response SLA; All ticket resolution completed within ServiceNow SLA
Reporting & Trends
Weekly slide deck (close of business Friday): ticket counts, response/resolution times, top errors
Monthly deep dive on root causes and corrective actions
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