Job Description
Description Take a leap and join our team! At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.
Hereyou can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.
Get to know us: Role Summary: Under the supervision of the Program Manager/Team Leader, the Enterprise Quality Assurance Analyst I performs thorough analysis of business requirements to define the testing needs for projects and operational enhancements. This position works closely with project teams to develop test cases and test plans, coordinate testing activities with matrixed resources across the organization, and oversee test campaigns. Incumbent will identify, troubleshoot, and document defects evaluating impact throughout. Communication of defects, findings, and their impacts to stakeholders, leadership, and vendors is essential for success. As part of the Process Improvement/Quality Assurance (PIQA) team, this role is responsible for tactical process improvement initiatives that are strategically aligned with the goals of the organization. The Enterprise Quality Assurance Analyst I works with team members to establish measurable baselines within processes for data analysis and test procedures for all phases of process improvement projects and the software life cycle.
What You Will Be Doing: - Support small to medium projects under the guidance of senior QA resources.
- Administer system validation through acceptance testing and/or pilots for small to medium projects.
- Promote the Quality Assurance process across the company through active participation on teams supporting initiatives for strategic business improvements.
- Advocate for escalation of reported issues.
- Must consistently display and maintain integrity, courtesy, tact, and diplomacy with current and potential members, peers, staff, and vendors.
- Member- and relationship-centered in perspective.
- Build and grow a network of Subject Matter Experts (SMEs) across the organization.
- Collaborate with Quality Assurance team members to improve the Quality Assurance process on a continuous basis.
- Participate on multi-disciplinary teams supporting initiatives for strategic business improvements.
- Demonstrate empathy by understanding the needs of the end user and seeking out problems they may encounter.
- Collaborate with multi-disciplinary teams during all project phases.
- Partner with Business Analysts to validate root cause analyses via testing and data evaluation.
- Strong written and oral communication skills required.
- Technical/Professional writing skills essential to create tests, document results, and report bugs.
- Adept at managing communications both vertically and horizontally across the organization, as well as with vendors.
- Promote established governance standards for approved process improvements and change control.
- Identify and communicate risks and issues that may require changes to project plans and/or scope.
- As part of the PIQA team, communicate governance standards for approved process improvements and change control.
- A capable independent contributor, as well as a team player.
- Operates with supervision from the Project Managers, Senior QA position, and business unit sponsors.
- Multi-task and work separate projects in a fast-paced and dynamic environment under extremely tight timelines (demonstrated time management skills).
- Identifies and elevates issues to Project Management Office (PMO) and project stakeholders.
- Must demonstrate a tolerance for ambiguity when making decisions and executing work.
- Proficiency in analytical thinking and information sourcing.
- Review system documentation to ensure technical accuracy, compliance, and completeness.
- Evaluate requirements against identified system environments, QA/testing criteria, and business unit needs.
- Review database structures and build queries to verify quality assurance assumptions.
- Recommend and deploy Key Performance Indicators (KPIs) to measure efficacy of new process improvements.
- Use methodologies specific to quality review functions in the system life cycle that spell out what to do, and when.
- Utilize business cases, user stories, system requirements, design specifications, and any other relevant documentation as a basis to plan, develop, document, and execute testing strategies.
- Align test plans, test cases, test procedures, and issue tracking with project requirements to provide the best quality product in the needed timeframe.
- Guide new testers in best practices in bug and anomaly documentation.
- Analyze, interpret, and communicate quantitative and qualitative findings from tests.
- Work closely with project team members to identify and report defects; verifying problem fixes in a detailed, efficient, and timely manner.
- Assist with monitoring incident reporting, tracking results of defect resolution efforts through the software lifecycle from design to retirement.
- Exercise sound judgment when performing duties and working with members and staff.
About You: - Strong knowledge of the software and system development lifecycle (SDLC).
- Familiarity with the Project Management Lifecycle.
- Familiarity with IEEE 829-2008 or newer standard preferred.
- Ability to evaluate requirements against identified system environments, QA/testing criteria, and business unit needs.
- Ability to evaluate and provide feedback on the testability of software requirements.
- Strong analytical, quantitative, and information sourcing skills.
- Strong software testing skills spanning the full range of testing types (e.g. unit, integration, functional, acceptance, end-to-end).
- Ability to analyze, interpret, and communicate quantitative and qualitative findings from tests.
- Ability to write queries using SQL for reporting, analytics, requirements generation, and KPI evaluation.
- Strong Technical/Professional writing and oral communication skills.
- Ability to design and execute test cases, test plans, User Acceptance campaigns.
- Ability to clearly explain technical and analytical information (verbally and written).
- Ability to quickly grasp and adapt to changes in technology, evolving technologies, and new technologies.
- Ability to review system documentation to ensure technical accuracy, compliance, and completeness.
- Ability to clearly explain technical and analytical information (verbally and written).
- Ability to quickly grasp and adapt to changes in technology, evolving technologies, and new technologies.
- Ability to evaluate requirements against identified system environments, QA/testing criteria, and business unit needs.
- Ability to innovate while solving problems.
- Accountable for results.
- Ability to participate on multi-disciplinary teams supporting initiatives for strategic business improvements.
- Exercise sound judgment when performing duties and working with members and staff.
Qualifications What You Will Need: - Bachelor’s Degree, preferably in Business, Information Systems, Computer Science, or related field.
- 1-4 years of Quality Assurance or 3+ years equivalent experience within the financial services industry in an enterprise quality or software testing function.
- Knowledge of software and system development lifecycle (SDLC).
- Familiarity with the Project Management Lifecycle.
- Familiarity with IEEE 829-2008 or newer standard preferred.
- Familiarity with data reporting methodologies and related tools: Tableau, PowerBI, etc.
- Familiarity with Process flow and engineering diagraming tools, such as Microsoft Visio, Lucidchart, etc.
- Proficient with Software Development/testing tools: Azure Dev Ops, Jira/Confluence, Rally, etc. required.
Our Team Member Value Proposition: In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:
- Competitive Pay
- Medical, Dental, Vision, and Life Insurance
- 20 days/year of Paid Time Off – Plus 10 Paid Holidays!
- 401(k) Match
- Incentive Program
- Tuition Assistance and Student Loan Repayment
- Commuter Benefits
- Paid Time Off to Volunteer in the Community
- Product discounts
- Engaging Work Environment
- Rewards and Recognition Programs
Full Salary Range: $64,520.95-$96,781.42
- While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us!"
Get wise to what’s possible with a career at Gesa. Join us!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.
Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
Selected candidate(s) must be able to pass a pre-employment credit/background check.
Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
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