Job Description

Don’t wait for it to happen. Own your future. Build a career that fits you, tuition-free. Struggling to break into the tech industry without the right skills? Our Help Desk Technician Course is designed to bridge that gap, meeting you right where you are. With step-by-step guidance and hands‑on experience, you’ll gain the fundamental knowledge to break into IT , no tech experience required . You’ll build confidence, earn your first certification, and walk away ready for roles like IT Support, Help Desk Technician, or Desktop Support—opening doors to future paths in tech, cybersecurity, or data. Step into IT. Get certified for the CompTIA Tech+ credential today . Course Description This in‑person courseprepares job seekers for entry‑level employment in the tech industry. You will be introduced to core computer functions, managing and maintaining devices, and understanding system and software applications. The course combines hands‑on training with online instruction, ensuring a comprehensive learning experience. This Help Desk Technician course is an industry fundamental for your career in Information Technology. Career paths include: Software Engineer Security Engineer Data Analyst, Engineer, or Scientist Machine Learning Engineer and more What We’ll Cover Career and Skills Assessment Assess your current skills and develop a personalized career plan. IT Concepts and Terminology Familiarize yourself with fundamental IT terms and systems. System Hardware and Software Learn about hardware components, system configurations, and operating systems. Network and Internet Connectivity Understand how to set up, configure, and secure network connections. Cybersecurity Best Practices Learn how to protect devices and systems from security threats. Computer Troubleshooting and Problem‑Solving Gain essential skills in troubleshooting IT issues and maintaining computer systems. Job Search Support Develop job search strategies, including resume writing, interview skills, and navigating job platforms like Indeed. Benefits of the Program Industry Certification In addition to earning a course completion certificate, successful students will receive a scholarship to pursue the CompTIA Tech+ certification. Hands‑On Learning Engage in practical, in‑person lab sessions to apply the concepts learned in real‑world scenarios. Career Support Access Goodwill’s Employment and Financial Coaching, as well as ongoing job placement services and networking opportunities. Details & Schedule Start Date: July 28th, 2025 Length: 10 weeks Schedule: Monday – Thursday, 9:00 AM – 12:00 PM Location: Goodwill’s Milgard Work Opportunity Center, Tacoma Cost: Free – No tuition, no hidden fees Eligibility Requirements Must be 18 years or older Ability to attend all classes in person Partner Funded by a Partnership with the City of Tacoma Learn more about our programs and services by connecting with our Career Hub. #J-18808-Ljbffr Goodwillwa

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