Job Description

Position Summary:

Remote / Onsite support of our clients and their systems including installation of hardware, software, and general troubleshooting, consulting, and support services. Responsible for maintaining client systems and networks in conjunction with other team members. Project management of larger implementations that may require the support of other technicians within PTSI and coordination with customer. Supporting the sales team by helping to develop quotes for hardware, software and network projects as needed in a timely manner.

Required Skills & Experience:

Education : Degree in a technical discipline plus employment experience, preferred.

Years of experience (Preferred): At least 2 years of experience as a Help Desk, field technician, or related role in the support and management of network systems. MSP (managed service provider) or field experience preferred.

Desired Skills:

General Networking / IT Skills:

• Configure and maintain the network to ensure reliable connectivity and data integrity via the use of best practices.


• Install and support network components including routers, switches, firewalls, backup systems, Network area storage, end-user workstations, printers, peripheral devices, and other associated hardware and software.


• Monitor and test network performance and troubleshoot any performance issues.


• Pulling Cat 5-6 cables to install network cabling, able to work with hands.


• Adding peripherals: Mounting TV’s, monitors, keyboard, and CPU mounts on the wall.


• Configure and maintain the network to ensure reliable connectivity and data integrity via the use of best practices.


• Monitor and test network performance and troubleshoot performance issues.


• Monitor, test, and document network hardware configurations, security settings, processes, policy compliance, backup procedures, and other activities.

Systems Administrator Skills:

• Active Directory (User Management, Group Policies)


• OS: Microsoft, Apple


• Back-Ups: Maintain, test, and update the data backup systems, archiving, and disaster recovery plan.


• Virtualization: VMware, Hyper-V preferred


• Office 365 Administration / Management


• Multi-Factor Authentication administration/Management


• Email Systems (Office 365)


• MDM / Mobile Device Management

Help Desk:

• Troubleshooting: Provide end-user technical support to clients over the phone or onsite


• Troubleshooting: OS and application issues over the phone or onsite


• Ticketing systems: Working knowledge of ticketing systems 


• 
  Certifications (a plus, but not required): Microsoft, CCNA, NETWORK+, A+, Security +, etc.


• Desired Experience working at an MSP (not required)

Other Requirements:

• Strong customer service skills


• Strong technical aptitude.


• Desire to Learn / Grow


• Able to lift 50lbs.

Compensation: $55,000.00 - $70,000.00 per year

Progress Technology Solutions, inc (PTSI) was established in 2001. Over the past 20 years, we have grown to be one of the most reliable IT company – providing IT services in NYC and now around the world.

We are proud to have numerous clients in a diverse set of fields. After eight successful years in Florida, PTSI expanded to the Northeast. Progress became a strong force in the IT industry with the July 23, 2008 opening of its New York City office. Global Health Strategies, The Enterprise, Goldman Sachs and many others have already chosen to engage our services. 

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