Job Description

Marketplace Director SAYN Marketplace Solutions

We are hiring a Marketplace Director to lead our growth and operations on Amazon, TikTok Shop, and other marketplace platforms. This fulltime, officebased role in Miami, FL, requires strategic leadership, deep ecommerce expertise, and a proven ability to manage crossfunctional teams.

Key Responsibilities

• Strategic Planning & Execution
  • Create and execute comprehensive marketplace growth strategies, including product listing, pricing, and promotion plans.
  • Align marketplace initiatives with overall business objectives.
• Market Analysis
  • Conduct market research to identify trends, opportunities, and the competitive landscape.
  • Use data to inform decisionmaking and adjust strategies, covering promotions, advertising, and deals.
• Goal Setting & Performance Management
  • Set sales and performance targets and projections for each marketplace.
  • Monitor and analyze performance metrics to ensure goals are met.
• Inventory & Fulfillment Management
  • Oversee inventory levels, forecasting, and demand planning to balance availability with excess stock.
  • Coordinate with purchasing and logistics to manage stock flow.
  • Optimize fulfillment processes, including FBA and FBM models, and develop marketplace shipping templates to reduce costs and improve ontime delivery.
  • Ensure compliance with Amazons fulfillment guidelines and standards.
• Product Listings & Brand Presence
  • Ensure accurate and optimized product listings (titles, descriptions, images, keywords).
  • Maintain gating, transparency, and product detail pages to boost visibility and conversion.
  • Guarantee brand consistency across all listings and communications on the platform.
• Performance Monitoring & Reporting
  • Analyze sales data, customer feedback, and other indicators.
  • Generate regular reports tracking performance, KPIs (sales growth, ROAS, CAC), and improvement areas.
  • Deliver insights and recommendations to senior management.
• Team Leadership & Development
  • Lead and manage a team of brand managers, motivating them toward shared goals.
  • Design and deliver training programs to enhance marketplace management skills.
  • Ensure team alignment with policy updates and compliance requirements.
• Customer Relationship Management
  • Oversee customer service processes to maintain high satisfaction and resolve issues timely.
  • Implement strategies to reduce negative feedback and maintain account health.
  • Report any critical account health issues to senior leadership and track resolution progress.
• Brand Management & Compliance
  • Ensure compliance with Amazons policies, safety, and legal requirements.
  • Update internal practices in response to policy changes.
  • Manage contracts, documents, and accurate SKU details throughout onboarding and ongoing operations.
• Risk Management & Innovation
  • Identify potential operational risks and develop mitigation strategies.
  • Handle disputes and issues with Amazon support effectively.
  • Leverage advanced tools and software for inventory and analytics, and implement technological improvements.
  • Continuously improve processes to enhance efficiency, reduce costs, and boost performance.

Qualifications

• 5+ years of experience managing ecommerce marketplace operations, specifically Amazon and TikTok Shop.
• Strong leadership background with experience building and guiding crossfunctional teams.
• Proven track record of driving marketplace growth, optimizing fulfillment, and meeting sales targets.
• Excellent analytical skills and proficiency with datadriven decision making.
• Familiarity with marketplace policies, compliance, and risk management.

Benefits

• 401(k) & 401(k) matching
• Performancebased bonus
• Competitive salary
• Dental, Vision, and Health insurance
• Paid time off and company events
• Employee discounts and donation matching

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