Job Description

Benefits:

Opportunity for advancement

Paid time off

Training & development

Office Administrator (Primarily Remote)

Full-Time • Momentum Tree Experts • Hybrid Role

Overview:

Momentum Tree Experts is a high-end, Tree Care Industry Association Accredited tree service focused on serving others and performing tree care consistently at a high level of integrity and excellence. We are seeking a highly organized Office Administrator who will serve as the backbone of our office operations. This role manages phone calls, scheduling, client communication, and administrative organization to ensure a smooth, professional experience for every client and a well-supported field team. This person, while “behind the scenes” often, is perhaps one of the most critical parts of the team. For many people this is the person that represents the business to any first time caller and often has regular engagements with the clients prior to them even seeing our operations or meeting someone in person. It is essential that this person has genuine care for other people and expresses it well and consistently and is able to navigate challenging situations while still maintaining compassion and respectful conduct!

This position is primarily remote and will require occasional in-person meetings. As the company grows, there may be opportunities for expanded roles with greater responsibility that include more in-person involvement. These opportunities are optional and part of long-term professional development, not a requirement of this role.

Key Responsibilities

Client Communication & Phone Support

Answer incoming phone calls promptly, professionally, with warmth and kindness

Capture new leads accurately and enter them into CRM

Schedule estimates, follow up on quotes, and send confirmations

Communicate scheduling updates, expectations, and next steps to clients

Handle rescheduling, client questions, and concerns with clarity and composure

Scheduling & Coordination

Build and manage quote schedules for sales appointments

Schedule work orders and coordinate calendars for crews and equipment

Assist with equipment rentals and schedule adjustments

Maintain efficient daily and weekly scheduling workflows

Office Organization & Administrative Support

Maintain organized digital filing systems (work orders, MissDig records, client files, receipts, etc.)

Submit MissDig tickets accurately and on time

Prepare payroll support documentation (time tracking review, PTO entries, holiday hours)

Track equipment rentals, maintenance notes, and job-related documentation

Maintain organized records across all office systems

Operational Support

Send client updates, reminders, and pre-written communication templates

Assist with proposal preparation and document delivery

Support bookkeeping with clean documentation and record organization (no accounting required)

Ensure day-to-day office operations run smoothly through proactive planning and follow-through

Required Skills & Traits

Highly organized, dependable, and detail-oriented

Strong written and verbal communication skills

Excellent time management and prioritization abilities

Comfortable working independently without constant oversight

Professional, friendly, and solution-oriented

Strong sense of ownership and responsibility

Preferred Experience

Experience using Google Sheets, Google Docs, and Google Drive

Experience in office administration, scheduling, or customer service

Familiarity with service-based or field-service businesses

Willingness to learn arboriculture-related terminology and systems

What Success Looks Like

Communications with clients always project consistent warmth and a willingness to help whenever possible.

Schedules are accurate, efficient, and clearly communicated

MissDig tickets and documentation are filed correctly and on time

Office systems remain organized and reliable

Clients experience a smooth, professional process from first call to job completion

Compensation

Hybrid role, majority remote

$23–$30 per hour based on experience and abilities

PTO and paid holidays

Paid training and onboarding

Clear expectations

Predictable day time schedule with no weekends or nights

Growth opportunity for promotion to office manager

Future offerings for health and retirement as company grows

Flexible work from home options available.

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