Job Description

Order Control Agent

Looking to get your foot in the door with a great company and have a career (not just a job)! The role of Order Control Agent is essential to the smooth operation and delivery of furniture to our customers. Because our goal of delivering furniture quickly is so much a part of our commitment to our customers, this role is vital to maintain customer satisfaction by working with customers to get unavailable product scheduled for delivery, and to make sure that the customer is satisfied with the solution. It's also a great jumping point for a fantastic career with one of America's best kept secrets!

This Role Offers:

• Industry-leading, paid training
• Comprehensive benefits & perks package including 401k + company match, vision, dental, health and life insurance, disability coverage, vacation, holiday pay, award winning wellness & fitness programs, employee discounts on furniture, and more!

What you'll be doing:

• Printing and updating manifests for delivery
• Making last minute delivery changes
• Finalizing delivery schedules
• Working with customers when an item is not readily available for delivery

What we're looking for:

• Ability to manage time
• Ability to multi-task
• Experience with high volume phone contact with both internal and external customers
• Ability to prioritize, work under pressure in a timely and efficient manner
• Regular, reliable attendance and punctuality to serve our customers
• Team Player
• Strong computer navigation skills, general computer knowledge, and MS Office understanding
• Ability to effectively communicate, both written and verbally
• Open to applicants with or without a high school diploma/GED

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

Applicants must be authorized to work in the U.S.

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