Job Description

Responsibilities

Prepare and conduct functional workshops with business departments and key users
Participate in functional design and validation committees
Analyze business needs and propose improvements to existing Salesforce applications
Translate CRM functional requirements into clear Salesforce specifications
Act as a functional reference point for Salesforce-related topics
Configure and administer the Salesforce platform, including complex flows
Support Agile project delivery and participate in sprint activities
Collaborate with internal teams and external stakeholders on integration topics
Support ongoing optimization of customer experience processes
Continuously develop Salesforce knowledge through training and certifications

Requirements

Proven experience as a Salesforce Business Analyst or in a similar role
Salesforce Sales Cloud certification
Solid understanding of CRM processes in Sales and Customer Service
Hands-on experience with Salesforce configuration and administration
Ability to gather, structure, and document business requirements
Experience working in Agile environments
Strong analytical and problem-solving skills
Good communication skills and stakeholder management experience
Ability to work independently and in cross-functional teams
Fluent English and Hungarian, French is an advantage

Nice to have

Experience with additional Salesforce Clouds (Service Cloud, Marketing Cloud, Experience Cloud)
Knowledge of omnichannel contact center processes
Experience in international, multi-country projects
Understanding of digital marketing and customer engagement processes

What we offer

Budapest office location (9th district)
Hybrid work model with 3 days per week home office
Cafeteria benefit (SZÉP card)
Training and professional development support
Private health insurance
Year-end bonus based on individual and company performance

Job Tags

Work at office, Home office, 3 days per week,

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