Salesforce Business Analyst Job at Bluebird, Hungary

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  • Bluebird
  • Hungary

Job Description

Responsibilities

  • Prepare and conduct functional workshops with business departments and key users
  • Participate in functional design and validation committees
  • Analyze business needs and propose improvements to existing Salesforce applications
  • Translate CRM functional requirements into clear Salesforce specifications
  • Act as a functional reference point for Salesforce-related topics
  • Configure and administer the Salesforce platform, including complex flows
  • Support Agile project delivery and participate in sprint activities
  • Collaborate with internal teams and external stakeholders on integration topics
  • Support ongoing optimization of customer experience processes
  • Continuously develop Salesforce knowledge through training and certifications

Requirements

  • Proven experience as a Salesforce Business Analyst or in a similar role
  • Salesforce Sales Cloud certification
  • Solid understanding of CRM processes in Sales and Customer Service
  • Hands-on experience with Salesforce configuration and administration
  • Ability to gather, structure, and document business requirements
  • Experience working in Agile environments
  • Strong analytical and problem-solving skills
  • Good communication skills and stakeholder management experience
  • Ability to work independently and in cross-functional teams
  • Fluent English and Hungarian, French is an advantage

Nice to have

  • Experience with additional Salesforce Clouds (Service Cloud, Marketing Cloud, Experience Cloud)
  • Knowledge of omnichannel contact center processes
  • Experience in international, multi-country projects
  • Understanding of digital marketing and customer engagement processes

What we offer

  • Budapest office location (9th district)
  • Hybrid work model with 3 days per week home office
  • Cafeteria benefit (SZÉP card)
  • Training and professional development support
  • Private health insurance
  • Year-end bonus based on individual and company performance

Job Tags

Work at office, Home office, 3 days per week,

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