The Front Desk Representative represents the first point of contact with guests and handles all stages of a guest’s stay.
Position Responsibilities
Essential Functions
Aptitude in resolving issues with a customer-focused orientation.
Always promotes positive public/employee relations .
Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and stress relating to servicing customers in a high pressure and fast paced environment
Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
High School Diploma or Equivalent is required
Prior cash handling & customer service experience is preferred
Computer related experience desired
Ability to effectively communicate in English
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