Job Description

Company Description PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world‑class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. Press Ganey improves the Human Experience in healthcare through innovation, data‑driven insight, and action. We bring deep expertise, layered on top of groundbreaking technology. And together? That’s where the magic happens. We partner to center every organization around the individual, and the experiences of patients, members, consumers, and employees, so our clients can unlock their people’s potential and build stronger, healthier communities. Employee Experience (EX) Solution Director – Roles & Responsibilities Press Ganey has an exciting opportunity for an Employee Experience (EX) Solution Director whose primary responsibilities are to drive growth and expansion of all Employee Experience solutions. This role is pivotal in driving business development, deepening client relationships, and positioning Press Ganey as the premier partner for Employee Experience in healthcare. The Press Ganey platform is purpose‑built for healthcare; our people have decades of experience with employee engagement in healthcare. Together, they are a powerful resource that gives our customers the tools to rally everyone— their leaders, their front‑line workers, and their staff. Our employee engagement technology empowers organizations to unify safety culture, clinical excellence, DEI, patient experience, and workforce insights—all within a single, integrated solution. Lead business development efforts across assigned market, with a keen understanding of white space and new business opportunities. Develop a targeted growth plan for the assigned market including prospecting, lead generation, qualification and closing strategies. Partner closely with Marketing and Inside Sales to execute on all prospecting strategies. Partner with the sales team on the sales cycle or manage the full sales cycle, being flexible to work in either scenario. Serve as a subject‑matter expert on all of Press Ganey’s EX Solutions and how they are used by current clients and potential clients. Demonstrate the Employee Experience platform and effectively demo solutions to prospects. Exhibit strong presentation and facilitation skills and be able to make sales presentations to customers and prospects at all levels. Highlight the benefits of Press Ganey’s Employee Experience solutions and competitive advantages to facilitate client and prospect understanding. Lead and inspire clients, setting the vision for what is possible by leveraging Press Ganey’s suite of Employee Experience solutions. Lead contract negotiation discussions for all EX opportunities in the assigned market. Maintain a strong knowledge of top client problems and how Press Ganey’s solutions are uniquely positioned to meet those needs. Maintain an up‑to‑date understanding of the competitive landscape. Lead RFP win strategy and proposal development process, partnering with Field Operations, to ensure the creation of compelling, client‑tailored deliverables. Navigate across Press Ganey to leverage experts, executives, and sales engineers to participate in the sales process, acting as lead voice and guide for how these individuals will operate within the opportunity. Develop and maintain strong collaborative partnerships with colleagues within Press Ganey’s EX Business Unit, leveraging project teams to identify growth opportunities with existing clients. Model strong adherence to the sales process, including use of pricing tools, workforce strategy development and ongoing use of Salesforce.com as a critical business tool. Maintain ongoing communication with the sales team to ensure tight alignment on growth pursuits, including regular 1:1 meetings and adherence to Salesforce reporting and dashboards. Qualifications 10+ years of sales, business development, and/or consulting experience in the Workforce/Employee Experience space. Healthcare industry experience is a strong plus. Strong collaboration / team‑selling skills. Excellent interpersonal, communication, listening, demonstration, and presentation skills. Strong writing skills to include presentations (PowerPoint) and RFPs. Solid working knowledge of strategic planning, execution of strategy, budgeting, business development and sales. Demonstrated solid leadership qualities and organizational skills. Bachelor’s degree and 10 years of prior relevant experience. Flexible to travel up to 50%. Location and Travel This role can be remote (work from home) in the U.S. or based in our Chicago, Boston or South Bend hubs. For those in‑office, we follow a hybrid model— Tuesdays through Thursdays in‑office, with flexibility to work from home on other days and adjusted when traveling. Inclusive Hiring Statement Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Equal Employment Opportunity Press Ganey Associates LLC is an Equal Employment Opportunity / Affirmative Action employer and is committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency and Non‑Discrimination Notice Pay Transparency Non‑Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. The expected base salary for this position ranges from $130,000 - $155,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Privacy Policy Our privacy policy can be found here: #J-18808-Ljbffr Forsta

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