Gartner Peer Community is the world’s most influential network of business leaders exclusively for Gartner end-user clients where they can discuss key issues and critical business decisions. This is a unique opportunity for a systematic, creative, and motivated individual to make a big impact on Gartner’s client experience as part of the Gartner Peer Insights group.
We’re looking for an experienced Community Manager who can consistently drive client visits, participation, and engagement within Peer Community, ensuring a valuable experience where clients can learn from each other and get answers to their questions in an online community. This role is responsible for building, nurturing, and managing role specific communities on the Gartner Peer Community Platform. This role will recruit and engage with community members across social media, email, newsletters, within GPC and more, curate content for internal and external newsletters, moderate GPC’s discussions, address concerns within the community, and facilitate positive interactions with their “Ambassador” members.
Additionally, you will continually seek out and drive improvements to process, best practices, across the Community Team, oversee the creation and effectiveness of automated community outreach, including regular communications and intermittent announcements to drive contributions and engagement. Train and act as a mentor to new community managers, and maintain and create new materials to help in the success of all community managers.
Job Description:
Recruitment and Relationship Management:
Owns the recruitment effort for "Ambassadors" or power users, focusing on high-profile executives.
Manages 200+ relationships with these users, ensuring they are responsive and act on requests as a VIP concierge.
Find and manage opportunities with professional groups or networks to expand knowledge and utilization of platform to large groups
User Onboarding and Support:
Conducts demos, onboards, and provides support to executive-level users
Platform Oversight:
Moderates discussions and activity in accordance with GPC’s guidelines.
Gathers user feedback to help shape product and content direction.
Audience Engagement and Amplification:
Amplifies success stories, curates content, and serves as an expert tour guide.
Identifies and communicates the value message that drives organic engagement.
Positions the platform as a valuable tool for executive decision-making.
Mentorship & Training
Mentor new community managers on processes and tools for their success.
Maintain current training tools and develop new tools to help train all community managers on processes and changes
Process Improvement, creation and curation
Manage the ongoing cataloging of current process in the Community Manager Playbook
Analyze process effectiveness and make recommendations on improvements
Create new automation and processes to impact department objectives and increase efficiencies
Essential Skills:
2+ years’ experience in creating and presenting to various levels of leadership, including executive or senior roles
Experienced using various social media platforms and online forums, direct experience with communities is preferred
Demonstrated ability to earn trust with various levels of professional leadership
Excellent written and verbal communication with strong ability to convey messages clearly.
Proven ability to build and maintain relationships, with high-profile executives is preferred.
Ability to analyze community engagement metrics and user behavior data to inform strategies and improve user experience.
Demonstrated capability and comfort in leading/hosting 1:1 conversations or small group discussions
Skill in curating user-generated content to highlight success stories, driving engagement.
Strong problem-solving skills, ability address user concerns and provide support.
Creative thinking to develop new ways to engage the community. Familiarity with project management tools, CRM, Microsoft Suite
About the team:
What makes Gartner's Global Product Management a GREAT fit for you? When you join Gartner, you’ll be part of a team with a no-limits mindset that develops new, transformational products using technology-based innovations. Gartner delivers tools and actionable insights which help our clients shape the future of their organizations. Our leading-edge team values collaboration, client obsession, and an entrepreneurial spirit. If you're ready to fuel the future of business with creative technology solutions, Gartner is the place for you.
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 62,400 USD - 86,940 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com .
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