Job Description

New Hotel Opening Soon! Be part of something unique at our dual-branded Fairfield by Marriott and TownePlace Suites by Marriott, where two trusted Marriott brands come together to offer an exceptional guest experience. We’re looking for a Front Desk Associate who is professional, personable, and service-driven to join our growing team. This role plays a key part in welcoming guests, managing daily operations, and delivering the hospitality that defines both brands—whether guests are here for a quick stop at Fairfield or an extended stay at TownePlace. Our dual-branded property features more than these typical brands and includes a restaurant, bar, live entertainment, and convention center. The hotel is located within the Georgia National Fairgrounds. Responsibilities:

• Communicate with housekeeping to make sure guest rooms are ready
• Field customer complaints when necessary
• Bookkeeping: keep accurate records of all hotel guest account information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Manage reservations, room assignments, and billing
• Respond promptly to guest inquiries, service requests, and concerns
• Share information about hotel amenities, local dining, and area attractions
• Communicate with housekeeping and maintenance to ensure room readiness and guest satisfaction
• Maintain a neat, organized, and professional front desk area
• Deliver brand-appropriate service with attention to detail
• Check guests in and out with accuracy

Qualifications:

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Has experience answering telephone calls and troubleshooting stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Previous hospitality or customer service experience preferred
• Strong communication, problem-solving, and multitasking skills
• Friendly, professional demeanor with a team-first attitude
• Flexibility to work evenings, weekends, and holidays
• High school diploma or equivalent required

About Company: Retreat Hotels & Resorts is a full-service developer, owner, asset manager, and operator of hotels and resort communities with a growing portfolio of award-winning properties and a presence along the East Coast. Our relationships—with our guests, employees, and partners—are at the heart of everything we do. We’ve earned a reputation as an honest broker and trusted partner to local governments, investors, and top brands such as Marriott, Hilton, Choice, and independent flags by doing what we say we’ll do. Our mission is to enhance our communities with thoughtfully designed hotel and residential developments that offer world-class guest experiences, boost local economies, protect our environment, launch and sustain rewarding careers, and deliver exceptional returns to our investors.

Job Tags

Work at office, Local area, Weekend work, Afternoon shift,

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