Job Description

Job summary

Logistics Coordinator should be able to ensure efficient and cost-effective supply chain operations. You should also be able to promptly resolve distribution issues and have strong negotiations skills. Essentially, they must perform various functions that ensure goods are shipped and delivered within schedule

Responsibilities

• Sets carrier loading calendar (confirm what we load, when we load, with what carrier)
• From standardized zone truck route, build “milk run” route to minimize cost, meet customer needs & meet logbook requirements.
• Schedule delivery times and dates. Relay to customers and shipping partners
• Set scheduling for actual shipping team to match carrier loading schedule. Identify priorities.
• Adjusts scheduling to ensure meets min /max standards, cost, and time efficiencies.
• Assists with internal delays and make necessary adjustments.
• Schedule material pickup at vendor
• Schedule garbage and recycling pickups
• Responding to customer queries regarding shipment orders, requests for tracking information handling return requests and missing product.
• Locating missing product (finding where it was wrongly unloaded)
• Track all runs to make sure we are not ahead or behind schedule.
• Contacting customers to inform of adjustments to shipping schedule or delays in receiving shipments.
• Liaison with Customer Service
• After hours calls – driver/dispatchers troubleshooting.
• Directs drivers to appropriate door locations and provides direction to employees in receiving.
• Respond to driver and shipping company queries.
• Contacting shipping companies to inform them of planned schedules, daily run sheet and any adjustments to schedules.
• Vetting new shipping partners
• Entering data into PC Miller program (to make sure we meet logbook requirements & to issue PO)
• Prepare documents for drivers.
• Collect documents for drivers.
• Verifying what’s on truck matches documents.
• Create customs paperwork.
• Follow strict CTPAT guidelines and the appropriate paperwork.
• Prepare UPS/FEDEX
• Add in new customers into system/ keep info up to date
• Other duties as assigned

Qualifications/Education

• Bachelor's degree preferred but experience will be considered. 
• 5+ years' experience in customer service or logistics management.

Requirements/Skills

• Ability to work with little supervision and track multiple processes.
• Knowledge of laws, regulations, and ISO requirements
• Computer-savvy with a working knowledge of logistics software (ERP)
• Outstanding organizational and coordination abilities
• Excellent communication and interpersonal skills
• Keen on working in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Strong work ethic and team player a must.

Physical Demands

• Able to work in a high stress environment.
• Occasionally walk the manufacturing floor for familiarity of product and processes  
• Prolonged sitting behind a desk.
• Occasionally lift 20 to 30 lbs.
• Read and write continuously.

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