Job Title: Salesforce Business Analyst with Agentforce and data cloud knowledge- 2 roles
Locations: - NYC and Boston, MA 3-4 days office
Role Overview
The Salesforce Business Analyst plays a critical role in translating business needs into scalable, efficient solutions across the Salesforce ecosystem. This role requires hands-on experience with Salesforce core platform capabilities, as well as specialized skills in Service Cloud, Agentforce, and Data Cloud. The analyst will collaborate closely with business stakeholders, architects, developers, and cross functional teams to ensure that Salesforce capabilities are fully leveraged to drive operational efficiency and customer experience.
Key Responsibilities
Business Analysis & Requirements Management
Conduct requirements gathering workshops, stakeholder interviews, and journey mapping to define business needs and user stories.
Perform process mapping (as is/to be), identifying gaps, dependencies, and opportunities for optimization.
Translate business goals into epics, detailed user stories, and acceptance criteria, maintaining full traceability across requirements and testing.
Salesforce Platform Expertise
Configure the Salesforce environment as needed, including objects, workflows, validation rules, page layouts, and user profiles.
Collaborate with technical teams to ensure alignment with Salesforce architectural best practices, scalability, and compliance guidelines.
Support Salesforce governance processes including release planning, sprint planning, and stakeholder alignment.
Service Cloud Responsibilities
Analyze and refine customer service processes, case management workflows, knowledge management, and omni-channel routing.
Ensure Salesforce Service Cloud capabilities are fully utilized to support operational efficiency and customer experience transformation.
Work with Service Cloud teams on KPIs such as CSAT, AHT, and routing accuracy.
Agentforce Responsibilities
Support functional analysis and process definition for Agentforce implementations, including agent workflows, conversation journeys, and escalation paths.
Partner with Agentforce developers to validate requirements for case handling, routing, agent assist capabilities, and persona specific workflows.
Data Cloud Responsibilities
Support mapping of Salesforce objects and data models to business use cases and external data sources.
Participate in integration and data flow discussions across Data Cloud, Snowflake, and other data platforms.
Assist with segmentation, identity resolution, and data activation use cases involving Data Cloud.
Testing, Validation & Deployment Support
Prepare UAT test plans, test cases, and scripts; coordinate UAT with business teams and ensure smooth sign off.
Assist development teams during unit and system testing to validate that build artifacts align with documented requirements.
Required Skills & Experience
6+ years of experience as a Salesforce Business Analyst or similar role.
Strong understanding of Salesforce data models, platform capabilities, workflows, and declarative tools.
Hands-on expertise in Service Cloud (case management, omni-channel, knowledge).
Experience supporting or working with Agentforce (agent workflows, guided experiences, AI powered agent assist).
Working knowledge of Salesforce Data Cloud, including data modeling, identity resolution, and activation use cases.
Strong documentation skills: epics, user stories, acceptance criteria, process maps, data mapping, KPIs.
Experience coordinating UAT, test readiness, and cross-functional alignment.
Excellent communication skills with the ability to interface with business and technical stakeholders.
Preferred Qualifications
Salesforce Administrator or Business Analyst certification.
Good exposure to financial services or insurance domain
Exposure to Salesforce integrations (APIs, Mulesoft, Informatica).
Experience with AI powered Salesforce capabilities (Einstein, Agent Assist).
Experience in Agile environments with tools like Jira or Azure DevOps.
...Job Type Part-time Description Become a founding trainer at Nike's first venture into boutique fitness, brought to you by FitLab. FitLab is teaming up with Nike to create a new group fitness experience that inspires movement with the support of world...
...Video Development Editor Job Duties: Coach instructors on techniques for how to teach difficult or important concepts in their video courses Give constructive feedback on video modules regarding setting, instructor appearance, presentation, teaching style, pace, and...
...Immigration Staff Attorney, The Legal Clinic Position: The immigration staff attorney is primarily responsible for the direct representation of low-income immigrant clients seeking representation in a variety of immigration law matters. Responsibilities:...
...duration of the project Fast-paced, physically active construction site environment May require early mornings, overtime, or weekend work depending on project schedule Compensation Salary range: $100,000 - $140,000, based on experience...
...worksite and prioritize both your safety and that of your colleagues, then we have an excellent opportunity for you as a Construction Demolition Specialist! Your Day Your responsibilities may include: Demolishing structures such as high-rise buildings,...