Job Description

Foundation Partners Group (FPG) is seeking a dynamic, mission-driven SVP, Funeral Operations to lead our national field operations team across a distributed care network. This executive will serve as a strategic partner to the COO and cross-functional leaders in Finance, Marketing, and Crematory Operations to ensure high-performance execution, operational consistency, and growth across FPG's portfolio of funeral homes.

The SVP will lead a geographically diverse organization and will be responsible for inspiring and aligning field teams to deliver exceptional care experiences while achieving key business goals.

Key Responsibilities

• Operational & Strategic Leadership

• Lead overall strategy and execution for all funeral home operations nationwide
• Deliver consistent and measurable improvements in family satisfaction, team member engagement, and profitability
• Design scalable field operations frameworks and performance dashboards in collaboration with Finance and Ops Analytics
• Champion Lean Six Sigma-informed continuous improvement practices

• Cross-Functional Execution

• Act as a key business partner to Finance, Marketing, and Crematory Operations to ensure alignment of care delivery, growth campaigns, and cost control
• Translate growth strategies into frontline behaviors and localized action plans
• Ensure field accountability for delivering against financial, service, and brand KPIs

• Leadership & Talent Development

• Lead and coach Area VPs and Regional Leaders with a focus on team member development and culture
• Foster succession planning and professional development pipelines
• Champion a values-based, inclusive, and service-oriented culture

• Operational Excellence & Growth Enablement

• Ensure the successful implementation of FPG's organic growth initiatives
• Build infrastructure and team habits that activate new market and service opportunities
• Regularly travel to field markets to engage team members and assess opportunities

Experience Requirements

• 15+ years of leadership in multi-unit field operations within service industries
• Demonstrated success transitioning into and thriving in the deathcare or adjacent high-empathy industries
• Experience leading 200+ team members across geographically dispersed markets
• Direct P&L and KPI ownership; evidence of delivering results in complex, regulated environments
• Track record of developing leaders and scaling performance through culture

Preferred Backgrounds

• Deathcare / Funeral Services
• Hospitality / Senior Living / Wellness
• Multi-site Retail / Healthcare / Consumer Services

Skills & Traits

• Strategic thinker and operational executor
• High EQ, empathetic leadership style
• Strong data and financial acumen
• Adept at managing through influence in a matrixed environment
• Familiarity or certification in Lean Six Sigma is a strong plus

Travel Requirement

• Must be able to travel up to 60% to support teams, conduct reviews, and reinforce alignment

Compensation

• Competitive base salary
• Performance-based bonus plan
• Long-term incentive plan (equity/equivalent)
• Comprehensive benefits package

Job Tags

Remote work,

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